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Target drive-up workers say app 'double-tapper' customers are a daily source of chaos and disruption as they try to meet tight fulfillment deadlines
7 days ago | By Business Insider
Drive-up "double-tappers" can set off a ripple effect that lasts long after they've driven off with their order. Scott Olson/Getty Images
Target's drive-up order pickup is an increasingly popular option for busy shoppers.
Some customers neglect to notify the fulfillment team that they are en route until they've already arrived.
The dreaded "double-tap" sets off a scramble to get an order out the door and can cause other delays.
It's the digital equivalent of cutting in line, but unlike real-world queue-hopping, most people would never realize they're doing it. The digital line being cut is...
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