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Southwest Airlines' CEO issued a formal apology to customers after delays left them stranded for hours over the weekend: 'This is not the experience you deserve'

12 days ago   |   By Business Insider

Southwest Airlines CEO Gary Kelly
Southwest Airlines
Southwest Airlines CEO Gary Kelly issued a formal apology for the company's weekend meltdown.
He addressed customers and employees directly, apologizing for the negative impact the breakdown had.
Company COO Mike Van de Ven explained why the chaos happened and asked customers to give Southwest another chance.
Southwest Airlines CEO Gary Kelly issued a formal apology to customers on Thursday after its weekend meltdown that impacted thousands of passengers. Via Twitter, Kelly apologized for Southwest's disastrous meltdown over Columbus Day...
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